Please read these terms carefully before engaging our services.
Last updated: July 2026 · Grayson Realty LLC d/b/a Cloud9Results · Florida
Grayson Realty LLC, doing business as Cloud9Results ("Cloud9Results," "we," "us," or "our"), is a Florida limited liability company providing operating partner services to business owners. We are a service firm. We are not a coaching program, consulting firm, or software company.
Cloud9Results operates under an affiliated holding company. As part of our standard engagement, clients are informed that this holding company may, from time to time, consider acquisition of businesses it has worked with. This disclosure is made verbally at every engagement kickoff and is reflected in our Master Services Agreement.
A free 20-minute consultation to assess whether Cloud9Results is a fit for your business. No commitment is made by either party as a result of an Operating System Diagnostic. We reserve the right to decline engagements that are not a fit for our services.
A half-day working session producing five written deliverables: Board State Report, Owner Dependency Score, Play Selection, 90-Day Action Map, and Sprint Eligibility Decision. The System Assessment fee is $1,500, confirmed in writing before booking, and is due in full prior to the session. The fee credits 100% toward a System-Run Sprint™ if you engage within 30 days of the System Assessment date.
System Assessment Guarantee: we will identify at least three operational problems costing your business $50,000 or more per year, from your own data. If we cannot identify findings meeting this threshold during the session, the $1,500 fee will be refunded in full. This guarantee applies to the findings identification only and does not guarantee any specific business outcome from implementing those findings.
A 90-day operating partner engagement. Payment is structured in three milestones: a payment at signing, a payment at Day 30, and a payment at Day 90. Exact amounts are confirmed in writing before the engagement begins. All milestone payments are due on or before their respective dates.
Phase A Process Guarantee: by Day 90, we will deliver a live KPI dashboard, a Board State Report, and at least one installed and operational system inside your business. If all three deliverables are not completed by Day 90 for reasons within our control, we will continue working at no additional charge until they are complete.
A monthly operating partner retainer. Terms, pricing, and scope are confirmed in writing at the conclusion of the System-Run Sprint™. The Operator Continuity Plan is month-to-month unless a fixed-term agreement is signed. Either party may terminate with 30 days' written notice.
All payments are processed via Stripe. By providing payment information, you authorize Cloud9Results to charge the applicable fees on the schedule described above. All fees are in US Dollars. Invoices unpaid after 10 days of the due date may result in a pause of services. Accounts unpaid after 30 days may be referred for collection.
We do not offer payment plans or fee reductions outside of what is described in these Terms unless agreed upon in a signed Master Services Agreement.
Outside of the guarantees described in Section 2, all fees are non-refundable. We do not offer refunds because we do not take on engagements where we are not confident we can deliver value. The System Assessment is the mechanism by which we confirm fit before any significant investment is made.
If you believe a refund is warranted under the guarantee terms above, contact us at hello@cloud9results.com within 5 business days of the relevant session or milestone.
Both parties agree to keep confidential any non-public business information shared during an engagement. This includes, but is not limited to, financial data, customer lists, operational processes, personnel information, and strategic plans.
We will not share your business information with third parties without your written consent, except as required by law or as necessary to deliver our services.
Client information may be shared within our affiliated holding company for internal operational purposes. It will not be sold, licensed, or disclosed externally.
Yours stays yours. All data, processes, customer information, and business assets belonging to you before and during our engagement remain your property.
Ours stays ours. Cloud9Results retains ownership of its methodology, frameworks, play library, templates, and any proprietary tools used in delivery. Systems we build inside your business using our methodology become your operational property to use. The underlying frameworks and intellectual property remain ours.
You may not reproduce, license, or resell our methodology, frameworks, or materials without our written consent.
You represent that: (a) you have the authority to enter into an engagement with us; (b) the information you provide about your business is accurate to the best of your knowledge; and (c) your business operates lawfully.
We represent that we will deliver our services with reasonable skill and care and in good faith.
To the maximum extent permitted by law, Cloud9Results shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to lost profits, lost revenue, or business interruption.
Our total liability for any claim arising from our services shall not exceed the total fees paid by you to Cloud9Results in the three months preceding the claim.
We are not responsible for business outcomes resulting from implementing, or failing to implement, recommendations made during our engagement. Our role is to identify and install operating systems. Business results depend on execution, market conditions, and factors outside our control.
Cloud9Results operates under an affiliated holding company that acquires and operates businesses. By engaging with Cloud9Results, you acknowledge that this holding company may, at some point in the future, express interest in acquiring your business. Any such discussion would be entirely voluntary, separately negotiated, and would never be a condition of our service engagement.
These Terms are governed by the laws of the State of Florida. Any disputes arising from these Terms or our services shall be resolved first through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Hillsborough County, Florida, under the rules of the American Arbitration Association.
We may update these Terms from time to time. Material changes will be communicated by email to active clients. Continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms.
Questions about these Terms should be directed to:
Grayson Realty LLC d/b/a Cloud9Results
Email: hello@cloud9results.com
Florida, United States