What it is
Is this coaching or consulting?
Neither. Coaches give you a framework and leave. Consultants write a report and leave. We build the system inside your business and stay until it runs. You see it working before we're done.
What does "Operating Partner" mean?
An Operating Partner works inside your business. Not from the outside, watching. They read your numbers. They work at your pace. They build systems that run without them, then they leave once it runs on its own.
What's the full path?
Operating System Diagnostic (free, 20 min), then System Assessment ($1,500, half day), then Sprint (90 days), then Operator Continuity Plan (monthly). Each step earns the next one. You don't have to commit to all of it up front.
The Operating System Diagnostic
What is the Operating System Diagnostic?
A free call. It takes twenty minutes. We look at where your business stands right now. We tell you if the System Assessment makes sense for you. No pitch. No pressure. If you're not a fit, we say so, and tell you what to try instead.
Is the Operating System Diagnostic really free?
Yes. No card. No commitment. It takes twenty minutes. The System Assessment is what comes after, but only if we both agree it makes sense.
Is it a sales call?
No. A sales call is when someone pitches you no matter what. We use this call to find out if we're a fit for your business. If we're not, we say so. We'd rather lose twenty minutes than take your money and fall short.
What do I need to prepare?
Nothing. Just show up. We ask the questions. You answer. Know a rough number for your revenue and team size, and that's it.
The System Assessment
What happens in the System Assessment?
Half a day with your Operating Partner. Before the session, we send you a short list to prep. During the session, we look at your numbers, your team, and your time. By the end, we've named the main problem and the first move to make.
What do I get from the System Assessment?
Five written reports. A Board State Report, your Owner Dependency Score, your Play Selection, a 90-Day Action Map, and a Sprint Eligibility Decision. All of it is yours to keep. It costs $1,500, a flat fee.
What's the $50K guarantee?
We guarantee we'll find at least $50,000 in annual waste or missed revenue in your business, using your own data. No benchmarks. No guesses. If we can't find it, you pay nothing.
What if I don't do the Sprint after?
You keep all five reports and can act on them yourself. The credit toward the Sprint expires after 30 days, but the reports don't.
The Sprint
How much time do I need to put in?
Five set working sessions across 90 days, plus time to make decisions and give us access as we build. We do the heavy lifting. We just need you around enough to make calls.
How is this different from hiring a COO?
A full-time COO costs $200K to $350K a year and takes six-plus months to hire. The Sprint starts two to three weeks after the System Assessment. More importantly, we build a system. A COO is a person. When they leave, the knowledge leaves with them.
What's the Sprint guarantee?
Show up to your sessions and give us access to your data. We guarantee three things by day 90. A live dashboard. A Board State Report. One system running. If we don't deliver all three, we give you a full refund.
Is the Sprint the same for everyone?
The core reports and steps are fixed. What changes is the exact system we build, and that gets decided in your System Assessment.
Fit and process
How do I know if I'm a fit?
The clearest sign. $1.5M or more in revenue, a team of two to six, and you're still the one making every decision. A coaching or online school business. Book an
Operating System Diagnostic and we'll confirm it in twenty minutes.
My revenue is under $1.5M. Can I still book?
You can book an Operating System Diagnostic. We'll be honest about whether the System Assessment is the right move. Under $1.5M, the priority is usually growing revenue first, not building systems.
I already have a COO. Does that rule me out?
No. A lot of founders with a COO are still the bottleneck. If you're still in every decision, we can still help. The only thing that rules you out is if your business already runs without you.
How fast can we start?
Operating System Diagnostics are usually booked within a week. System Assessments start a week or two after that. Sprints begin two to three weeks after the System Assessment wraps up.
After the Sprint
What happens when the Sprint ends?
Most clients move to the Operator Continuity Plan. A monthly session, a full reset each season, and your numbers watched in the background. Some run on their own with the system we built.
Can this lead to a bigger conversation about my business?
For some clients, the relationship grows over time. A real partnership. A conversation about capital. A conversation about a sale. These come up now and then. We don't lead with them. When they're ever relevant, we tell you before anything is signed.